It starts with a free 15-minute phone consultation where you will share why you want to start therapy and what you are looking for. We will share about our therapeutic process and style and answer any questions you may have. An essential part of therapy is feeling like you have a good vibe with your therapist and having a therapist who has the right expertise for you. We will provide referrals if it doesn't feel like a good fit.

If the vibe feels right, we will schedule your initial intake session where we will discuss what you are experiencing and hope to accomplish in more detail. We will work together to create a tailored approach that aligns with your specific needs and goals.

Hearten Therapy is a teletherapy practice based in Chicago, Illinois. We provide telehealth services through a HIPAA-compliant platform to residents of Illinois.

Therapy is often one of the few spaces for many people where what you share and discuss is kept completely private. Your privacy is of utmost importance to us; however, there are several circumstances in which a therapist is legally required to share information and/or break confidentiality with or without a client’s consent:

Suspected or reported safety concerns. If a therapist has reason to believe that you are at imminent risk or danger of harming yourself or others, an emergency contact and emergency services will be called to ensure the safety of you and/or others.

Suspected or reported child or elder abuse or neglect. Therapists are mandated reporters. If there is reason to believe that a child or elder is being abused or neglected, concerns will be reported to the Department of Child and Family Services (DCFS).

Health or related emergencies. If you were to experience a health or a mental health-related emergency, an emergency contact and/or emergency services would be contacted and provided with the limited, but necessary information to ensure your safety and well-being.

Out-of-pocket session rates:

Initial intake assessment — Individual: $190

Ongoing individual psychotherapy sessions: $170

Initial intake assessment — Couples: $200

Ongoing couples psychotherapy sessions: $180

A standard initial intake assessment and individual and couples sessions are all 55 minutes in length.

Hearten Therapy is currently in-network with BlueCross BlueShield PPO, BlueChoice PPO, Aetna PPO, and Optum/United Healthcare PPO insurance plans.

If you have a different insurance plan and want to use your benefits, we can provide you with a Superbill to submit to your insurance provider for out-of-network reimbursement. We recommend that you discuss your deductible and copay with your insurance provider before your first session.

Please note: Pre-marital Counseling and Discernment Counseling are not covered by insurance.

A Superbill is a receipt that documents the services you received from Hearten. If you are not in-network with BlueCross BlueShield PPO or BlueChoice PPO insurance plans and want to use your out-of-network insurance benefits, you will be responsible for paying the full session fee to Hearten. We will then provide you with a Superbill to submit to your insurance provider for reimbursement. We recommend that you discuss your out-of-network benefits and reimbursement rates with your insurance provider before your first session.

Using your insurance benefits is your choice. Some clients have concerns about the degree of privacy that can be maintained when insurance corporations have access to and can request private health information. Insurance companies require that therapists provide clients with a mental health diagnosis if insurance benefits are used. Providing a diagnosis is the only way insurance companies will provide benefits coverage and reimbursement. If this is of concern to you, then paying out of pocket may be a better option.

Headway is a tool that helps mental health providers manage insurance and billing efficiently. With Headway, providers can easily verify insurance coverage, submit claims, and track payments. Headway also provides real-time information about your insurance coverage and benefits so you can understand what's covered and what your out-of-pocket expenses may be. This can help you make informed decisions about your mental health treatment so you can receive the best possible care with fewer distractions and delays.

To utilize their services, private health information will be shared with Headway. If this is of concern to you, paying out of pocket may be a better option for you.

The No Surprises Act is an important new federal law that can provide peace of mind for clients seeking therapy services. This law protects clients from surprise medical bills, which can be a significant source of stress and anxiety for those receiving mental health treatment.

Under this law, clients who receive out-of-network therapy services will receive an estimation of the costs for services rendered, ensuring that they can financially plan for services.

The No Surprises Act also requires health plans to provide clients with clear and concise information about their mental health coverage, including any deductibles, copayments, or out-of-pocket limits that may apply.

Overall, the No Surprises Act can help clients access the mental health care they need without worrying about unexpected costs, ensuring that they can receive the support they need to lead healthier, happier lives.

Hearten Therapy has a 24-hour cancellation and late reschedule policy. We appreciate that you cancel and/or reschedule your session at least 24 hours before your session time. If you do not cancel or reschedule your session at least 24 hours prior, you will be subject to the cost of the late fee, $150.

Business operating hours are from 10am-6pm Monday through Thursday. Sessions are by appointment only.